Official Legal Document

Refund Policy

Last Updated: May 28, 2026

This Refund Policy explains how refunds, cancellations, and billing concerns are handled for purchases made through SIEITZ at https://sieitz.com. By purchasing a digital product, subscription, download, content, or related service from SIEITZ, you agree to this Refund Policy.

1. BUSINESS INFORMATION

This website is operated by:

For refund requests, billing concerns, or subscription cancellations, please contact us at contact@sieitz.com or +63 927 624 1202.

2. DIGITAL PRODUCT POLICY

SIEITZ sells digital products and services, which may include digital downloads, templates, files, design assets, software-related materials, online resources, educational content, subscriptions, premium digital access, and other digital goods listed on our website. Because our products are digital, sales are generally final once the product has been delivered, downloaded, accessed, or made available to you, except where a refund is required by law or where the purchase qualifies under the refund eligibility cases below.

3. REFUND ELIGIBILITY

We may consider refund requests in the following cases:

  • you were charged more than once for the same product
  • you were charged the wrong amount
  • the product was not delivered and we are unable to provide access
  • the product is materially different from its description on our website
  • the product has a major technical issue that we cannot reasonably fix
  • your payment was made due to a confirmed billing or processing error

Refund approval is not automatic. Each request will be reviewed based on the details of the order, product access status, payment record, and reason for the request. Nothing in this policy limits any rights you may have under applicable consumer protection laws. This is in accordance with your rights under the Consumer Act of the Philippines regarding defective or misrepresented goods.

4. NON-REFUNDABLE CASES

Refunds are generally not available in the following cases:

  • you changed your mind after purchase
  • you purchased the wrong product by mistake
  • you no longer need the product
  • you failed to read the product description, requirements, or compatibility information before purchase
  • you have already downloaded, accessed, used, or received the digital product, unless there is a valid issue covered under this policy
  • you request a refund after the 14-day refund request period
  • your access was suspended or terminated because of misuse, fraud, chargebacks, payment disputes, policy violations, or breach of our Terms and Conditions

5. REFUND REQUEST PERIOD

Refund requests must be sent within 14 days from the purchase date. Requests sent after 14 days may be declined unless required by law or approved by us at our discretion.

6. HOW TO REQUEST A REFUND

To request a refund, please email us at contact@sieitz.com and include the following information:

  • your full name
  • email address used for the order
  • order number or payment reference
  • product or subscription purchased
  • purchase date
  • reason for the refund request
  • screenshots or supporting details, if applicable

We may ask for additional information to verify the purchase or investigate the issue.

7. REVIEW AND PROCESSING

After receiving your refund request, we will review the order and reason for the request. If your refund is approved, we will process it through the original payment method whenever possible. Refund processing times may depend on the payment provider, bank, card issuer, or e-wallet provider. If your refund request is denied, we may explain the reason and, when appropriate, offer support, replacement access, troubleshooting, or another reasonable solution.

8. FAILED DELIVERY OR ACCESS ISSUES

If you do not receive your digital product, download link, access instructions, or account access after successful payment, please contact us at contact@sieitz.com with your order details. We will try to verify your payment and provide access. If we are unable to provide the purchased product or access, you may be eligible for a refund.

9. TECHNICAL ISSUES

If a product has a technical issue, please contact us and describe the problem clearly. We may attempt to fix the issue, provide updated files, resend access instructions, offer troubleshooting steps, or provide an alternative solution. If a product has a major technical issue, you may opt for a replacement file, a fix, or a full refund.

10. SUBSCRIPTIONS AND RECURRING BILLING

Some products or services may be offered as subscriptions. By purchasing a subscription, you authorize recurring charges based on the billing cycle shown at checkout. You are responsible for cancelling your subscription before the next billing date if you do not want to continue. Cancelling a subscription stops future charges but does not automatically refund charges that have already been processed. Subscription fees already charged are generally non-refundable unless required by law or approved by us under this policy.

11. CANCELLATIONS

You may request subscription cancellation through your account dashboard, if available, or by contacting us at contact@sieitz.com. To avoid renewal charges, we recommend submitting cancellation requests at least 24 hours before the next billing date. If a cancellation request is received after a renewal charge has already been processed, the charge may be treated as non-refundable unless the case qualifies under this policy or applicable law requires otherwise.

12. CHARGEBACKS AND PAYMENT DISPUTES

If you have a billing concern, please contact us first at contact@sieitz.com so we can try to resolve the issue. We reserve the right to suspend or terminate access to products, subscriptions, accounts, or services connected to unpaid orders, reversed payments, fraudulent transactions, chargebacks, or payment disputes.

13. CONTACT US

For refund requests, billing concerns, subscription cancellations, or questions about this Refund Policy, please contact us: