Official Legal Document

Privacy Policy

Last Updated: May 28, 2026

This Privacy Policy explains how SIEITZ (acting as the Personal Information Controller) collects, uses, stores, shares, and protects personal information when you visit our website, purchase digital products, create an account, subscribe to our services, contact us, or otherwise use our website and services.

We respect your fundamental right to privacy. By using our website or services, you acknowledge that we collect and use information as described in this Privacy Policy, in compliance with the Philippine Data Privacy Act of 2012 (R.A. 10173) and its Implementing Rules and Regulations.

1. BUSINESS AND DATA PROTECTION OFFICER (DPO) INFORMATION

This website is operated by:

To ensure that your privacy rights are upheld, we have appointed a dedicated Data Protection Officer (DPO). For any privacy-related questions, concerns, or requests to exercise your rights, please contact our DPO:

2. INFORMATION WE COLLECT

We may collect personal information that you provide directly to us, including:

  • Name, email address, and phone number
  • Billing information, order details, and payment reference numbers
  • Account and subscription information
  • Customer support messages, refund, or cancellation requests
  • Any other information you choose to provide when contacting us

We may also automatically collect certain technical and usage information when you navigate our site, such as:

  • IP address, browser type, and device information
  • Pages visited, referring pages, date and time of access
  • Website activity, usage data, cookies, and similar tracking technologies

3. PAYMENT INFORMATION

Payments on our website are processed by third-party payment providers, including PayMongo or other available payment processors. We do not store your full payment card number, bank account details, e-wallet credentials, or other sensitive payment account information. Payment information is processed securely by the payment provider according to its own terms, privacy policy, and security practices. We only receive limited payment-related information, such as payment status, transaction reference, amount paid, payment method type, and order confirmation details.

4. HOW WE USE YOUR INFORMATION

We may use your personal information to:

  1. Operate and maintain our website, manage user accounts, and process orders.
  2. Deliver digital products, downloads, subscriptions, or account access.
  3. Provide customer support and respond to questions, requests, and complaints.
  4. Send order confirmations, receipts, access instructions, and service-related messages.
  5. Prevent fraud, unauthorized transactions, abuse, security incidents, and illegal activity.
  6. Improve our website, products, services, and customer experience.
  7. Comply with legal, tax, accounting, regulatory, and payment processing obligations.
  8. Enforce our Terms and Conditions, Refund Policy, and other website policies.

Automated Decision-Making and Profiling: SIEITZ does not subject your personal data to automated decision-making processes or profiling mechanisms that would produce legal effects or significantly affect your rights and freedoms as a data subject.

6. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to improve website functionality, remember preferences, analyze traffic, measure performance, support security, and improve user experience. Where required by applicable law, we will request your consent before using non-essential cookies. You may disable cookies through your browser settings; however, some website features may not work properly if cookies are disabled.

7. SHARING AND THIRD-PARTY TRANSFERS

We do not sell your personal information. We may share personal information with trusted third parties only when necessary to fulfill our services or legal obligations. These include:

  • Payment processors and fraud prevention providers
  • Website hosting and cloud storage providers
  • Email and communication service providers
  • Analytics providers and customer support tools
  • Government authorities, regulators, courts, or law enforcement when required by law
  • Professional advisers, such as accountants, lawyers, or consultants

These third parties are contractually obligated to access only the personal information strictly necessary to perform their services and must ensure a comparable level of data protection.

8. DATA RETENTION AND DISPOSAL

We will retain your personal information only for the maximum allowable period permitted under applicable Philippine laws (such as tax, accounting, and consumer protection regulations, which may require records to be kept for up to 10 years) following the deletion of your account.

Once this legal retention period has expired, or if the data is no longer necessary for the purposes for which it was collected, we will securely dispose of, anonymize, or irretrievably destroy your personal data to prevent unauthorized access or further processing.

9. DATA SECURITY, STORAGE, AND TRANSMISSION

Your personal data is stored securely in the cloud. We take reasonable and appropriate organizational, physical, and technical measures to protect your personal information against natural dangers, accidental loss, destruction, unauthorized access, fraudulent misuse, or alteration.

To protect your data in transit and at rest, we employ strict access controls and robust encryption technologies, utilizing [Insert Encryption Method, e.g., AES-256 encryption]. While no method of transmission over the internet or electronic storage is completely secure, we are committed to maintaining the integrity and confidentiality of your data.

10. YOUR RIGHTS AS A DATA SUBJECT

Under the Data Privacy Act of 2012, you possess the following rights regarding your personal data:

  • Right to be Informed: To know whether your personal data is being, or has been, processed.
  • Right to Access: To request a copy of the personal data we hold about you.
  • Right to Rectify: To dispute inaccuracies or errors in your data and have them corrected.
  • Right to Erasure or Blocking: To request the suspension, withdrawal, blocking, removal, or destruction of your personal data from our systems.
  • Right to Object: To object to the processing of your personal data (including for direct marketing).
  • Right to Data Portability: To obtain a copy of your data in an electronic or structured format to allow for further use.
  • Right to Damages: To be indemnified for damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of personal data.
  • Right to File a Complaint: To file a complaint with the National Privacy Commission (NPC) if your privacy rights are violated.

How to Request Data Deletion: Should you wish to exercise your right to have your information deleted, please email our Data Protection Officer at privacy@sieitz.com using the exact subject line: "Information Deletion Request - [Your Name]".

Note: We may need to verify your identity before processing your request. Certain data may still be retained if required by overriding legal obligations.

11. EMAIL COMMUNICATIONS

We may send transactional or service-related emails, such as order confirmations, receipts, and security alerts. If we send marketing emails, you may unsubscribe at any time using the instructions provided in the email or by contacting us.

12. CHILDREN AND MINORS

Our website and services are intended for users who are at least 18 years old, or minors using the website with the consent and supervision of a parent or legal guardian. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact our DPO to have it reviewed and deleted.

13. INTERNATIONAL ACCESS AND CROSS-BORDER TRANSFERS

SIEITZ is based in Iloilo City, Philippines. By using our website, you understand that your information will be collected, processed, and stored in the Philippines, or in other locations where our cloud service providers operate. When cross-border data transfers occur, we ensure that adequate safeguards (such as data processing agreements) are in place to maintain the security of your data in accordance with Philippine privacy standards.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last updated" date at the top of this document. Your continued use of our website or services after changes are posted means you acknowledge the updated Privacy Policy.

15. CONTACT US

For questions, privacy requests, or concerns about this Privacy Policy, please contact us: